Symptoms
- "Activation failed" error after entering your license key.
- The activation page shows a connection error or timeout.
- License status shows "Unlicensed" even after entering a valid key.
Causes
- No outbound HTTPS access — The Splunk server cannot reach the license server.
- Invalid or expired key — The key has already been used or has expired.
- Proxy configuration — Outbound requests are blocked by a corporate proxy.
Solution
1. Verify Network Connectivity
From the Splunk server, test connectivity:
curl -s https://patronus-license.fly.dev/api/v1/healthYou should receive a JSON response. If the command times out, check firewall rules and proxy settings.
2. Check Proxy Configuration
If your Splunk server uses a proxy for outbound HTTPS, ensure the HTTPS_PROXY environment variable is set in your Splunk environment, or configure the proxy in server.conf.
3. Verify Your License Key
Ensure the key is entered exactly as provided, in PTRON-XXXXX-XXXXX-... format with no extra spaces or line breaks. Keys are case-sensitive.
4. Contact Support
If the key is valid and connectivity is confirmed, contact support@corporatemutt.com with your license key ID (visible in the error message) for assistance.
5. Offline Activation
For air-gapped environments, contact support to receive an offline activation token that can be applied without internet access.